For nearly 20 years SkyCreek has been at the forefront of innovating new automated contact technologies and optimizing their performance in high-volume contact operations.
In the early 1990’s SkyCreek was pivotal in developing and deploying some of the earliest Interactive Voice Response technologies for one of the major Bell companies. Since then SkyCreek has leveraged this expertise to deliver, maintain and optimize the performance of some of the largest automated customer contact operations in North America. We’ve achieved this position because we maintain a singular focus; to continually push the efficiency and effectiveness of automated contact programs—to optimize their performance—and it’s the reason that many of our customers have been with us for over 10 years and why we have had the good fortune to maintain a 95%+ annual retention rate.
Key to this success is our commitment to dedicated account management. Each customer we support is managed by a named account manager whose responsibility is to design and implement the right tailored solution, to continually monitor and improve the performance, and to proactively identify new ways to achieve and sustain breakthrough business performance.
With over a billion automated contacts to our credit across all of North America we know that the more you optimize automated customer interactions, the more you maximize customer experiences and the greater overall cost efficiencies contact programs can achieve and sustain—creating a win-win for us and our customers alike.
Our aim as a company is simple; deliver a positive result, expand the result, and optimize the result across the entire scope of your operation.