Results are everything.
Whether explicitly stated or implicitly implied we know that results are the key to solid, sustained relationships that mutually benefit both parties. As a company singularly focused on optimizing automated contact programs, we understand the importance of results.
Below are some results we have and continue to deliver for our clients:
- Processed over 1 billion automated contacts across our 20 years of experience.
- Saving over $1.5 M in reduced preventable truck rolls per month for a large cable service provider—reducing monthly No Access incidents by 20%.
- Saving over $4.3M annually in manual error-handling costs for a large international telecommunications provider—Saving over $50M in manual error-handling costs since 2000.
- Suppressing over $250k a month in live dispatch support costs for an international financial services operation.
- Verifying over 15 million service activation orders annually.
- Reducing 2/3rds of avoidable appointment workload monthly for a Fortune 50 field service operation.
- Processing several million customer satisfaction surveys a month and tens of millions annually.