SKYCREEK APPOINTMENT

Increase Schedule Accuracy/Utilization
and Resulting Customer Experiences

Challenge
For service businesses, schedule accuracy and utilization are the key drivers of financial performance and a major perceived factor in customer experience. No shows, late arrivals and those who show without key information all further tax the resources of staff, impede financial performance and ultimately impact the efficiency of service provided to other customers. 

The benefits are clear; more accurate appointment windows, greater utilization of fixed resources, increased appointment capacity and improved customer experiences.  To capture these benefits and achieve breakthrough performance, service companies must go beyond manual appointment management to further reduce costs, add greater scale to customer interactions and free-up staff to perform more value added functions.

Solution
SkyCreek Appointment is flexible and dynamic appointment management solution for service providers who need to reduce their rate of customer no-shows and late-shows to improve top-line revenue performance and to reduce bottom-line cost. 

SkyCreek Appointment employees a number of pre-appointment contact routines to connect with customers across calling, web, email and text messaging to confirm, reschedule and/or cancel upcoming appointments.  It is designed to add a level of sophistication to appointment management functions by continually analyzing contact performance to determine the best times, the best approaches and preferred methods to reach customers and capture their appointment status—further optimizing results as the data expands.  Appointment also provides an easy to use, web-based interface for scheduling managers to quickly see current day and future day statuses of booked appointments and to quickly act on bookings still in jeopardy of not showing or showing late.

Result
SkyCreek Appointment has shown to simultaneously improve schedule accuracy and reduce customer wait times at an effective percentage of the cost recaptured by more efficient appointment management operations.

To learn more about SkyCreek Appointment solutions please contact our dedicated account management team.