SKYCREEK ATM ANYWHERE

Self-Serve OTC Code Retrieval in Under
27 Seconds

Challenge
For ATM maintenance and cash transit operators three factors determine financial performance: the time it takes for front-line ATM technicians to retrieve the One Time Combination (OTC) codes to unlock and lock each machine on their route, the number of machines each technician can service per day, and the level of manual dispatch support that must be maintained to facilitate this access 24x7x365.  With constant pressures to do more with less, the challenge is to improve all three simultaneously.

Solution
SkyCreek ATM Anywhere provides secured, multi-channel access to Cencon® and Centran® managed ATM infrastructure to facilitate fully secured, automated, self-service access for in-the-field One-Time Combination (OTC) code retrieval.  Whether by call, mobile app or mobile web, front-line technicians can easily access, authenticate and retrieve the codes they need to both unlock and lock every single ATM they service.  With security being of paramount importance, ATM Anywhere can employ multiple layers of physical and application security, including biometrics, to authenticate technician identity and authorize individual access to the specific ATM.  It logs open and close times and can intelligently determine out-of-bounds variances that can indicate theft or other situations requiring immediate attention by management.  ATM Anywhere provides web-based reporting and dashboards to empower dispatch management to further analyze and improve route efficiency, route capacities, overall performance and to identify, track and manage individual technicians while in-field.

Result
SkyCreek ATM Anywhere has been deployed with some of the largest service and transit providers operating in North America.  It has proven to drop average self-serve code retrieval times to under 27 seconds (on average) while simultaneously eliminating upwards of 90% of the manual dispatch support costs for companies currently processing OTC code requests manually through their dispatch support center—especially more expensive after hours, weekend and holiday support.

In one large international ATM manufacturer and maintenance provider, ATM Anywhere is currently suppressing over $250,000 per month in manual dispatch support costs.

To learn more about SkyCreek ATM Anywhere solutions please contact our dedicated account management team.